Ching’s Secret Dark Soy Sauce is a rich, brown, and zesty sauce that enhances the flavor of Asian dishes with its deep umami taste. Perfect for stir-fries, marinades, and dips, it adds a bold, savory touch to every meal.
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Shipping Policy
Shipping Policy – Rushmart
Effective Date: [01/07/2025]
At Rushmart, we partner with trusted local stores in Tura to bring you fast delivery of groceries, snacks, daily needs, and more — without maintaining our own warehouse. All items are sourced in real-time from nearby partner shops and delivered directly to your doorstep.
Delivery Timelines
We aim for fast and reliable deliveries:
- Quick Delivery: Within 30 to 90 minutes (depending on store, time, and location)
- Same-Day Fulfilment: Orders placed within service hours are typically fulfilled the same day
Note: Delivery time may vary due to store confirmation time, traffic, and product availability.
Service Area
Rushmart currently delivers within a 17 km radius from central Tura.
To confirm whether your location is serviceable:
- Enter your pin code on the app or website
- Or contact our support team for help
We are actively expanding our coverage.
Product Availability
Since products are picked live from local partner shops:
- Stock is subject to real-time availability
- If a product is unavailable, we may:
- Suggest substitutes
- Deliver the rest of the order
- Cancel and refund the unavailable item
We will keep you informed via app, call, or SMS.
Order Fulfillment Process
- Orders are received and routed to the nearest available partner store
- Our delivery agents pick and deliver the items directly
- Packaging is managed by stores and verified before handover
Missed or Failed Deliveries
A delivery may fail if:
- The address is incomplete or unreachable
- Customer is unavailable or phone is not reachable
In such cases:
- Our rider may wait briefly or attempt to call
- The order may be rescheduled or canceled
- A re-delivery fee may apply
Delivery Delays
Delays may occur due to:
- High order volume
- Store response delays
- Weather or traffic conditions
We will always keep you informed in such cases.
Customer Support
For questions about delivery, location serviceability, or live order updates:
- Phone: 7630030434
- Email: support@rushmart.in
- Hours: 11:00 AM – 8:00 PM Monday To Saturday
Refund Policy
Refund and Cancellation Policy – Rushmart
Effective Date: [01/07/2025]
At Rushmart, we strive to ensure that your shopping experience is smooth and satisfactory. As we source products in real-time from our partner stores in Tura, certain situations may require cancellations or refunds. Please read our policy below.
Order Cancellations
Orders can be cancelled by the customer before they are picked by a delivery agent.
Orders that are already out for delivery may not be eligible for cancellation.
Rushmart reserves the right to cancel any order due to unavailability, delivery issues, or operational limitations. Customers will be notified promptly.
Refund Eligibility
Refunds are applicable in the following situations:
Item is out of stock or unavailable after order placement
Order was cancelled before delivery
You received a damaged, expired, or incorrect item (reported at the time of delivery)
Refund Process
Customers must raise a refund request within 24 hours of delivery by contacting our support team.
Once approved, refunds are processed within 24–48 hours.
Refunds are credited back to the original payment method within 5–7 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer upon confirmation.
Conditions
No refunds are issued for correctly delivered products unless reported damaged or incorrect immediately on delivery.
Substituted items will only be refunded if they are incorrect, damaged, or rejected and returned at the time of delivery.
Refunds are subject to verification and approval by Rushmart.
How to Request a Refund
Please contact our customer support with your order ID and issue details:
Phone: [Rushmart Support Number]
Email: support@rushmart.in
Hours: 11:00 AM – 8:00 PM, Monday to Saturday
We are here to ensure you receive what you ordered, in the condition you expect. Thank you for choosing Rushmart.
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